Refund & Returns Policy

Right to Cancel

You have the right to cancel your order within 14 days without giving any reason.

How to Cancel

To exercise your right to cancel, please contact us at hello@gleam11.com with your order number and request a return.

Return Conditions

• Items must be unused and in their original condition.
• Return shipping costs are the responsibility of the customer unless the item is faulty.
• Refunds will be issued within 14 days of receiving the returned item.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at hello@gleam11.com with your order number and a description of the issue.